Privacy Policy
How we collect, use, store and protect your personal information and uploaded files, and how to delete them.
1. Introduction
Pesky Pixel (“we”, “us” or “our”) is an online service designed to help users convert low-resolution logos and images into cleaner, higher-quality, scalable artwork.
We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit our website, upload files, use our conversion tools or contact us.
By using Pesky Pixel, you acknowledge this Privacy Policy.
2. Information We Collect
Depending on how you use Pesky Pixel, we may collect the following categories of information.
Personal information
This may include:
- Your name and email address.
- Account registration and login information.
- Information you provide when contacting customer support.
- Billing and transaction information associated with purchases.
- Other information you voluntarily provide to us.
We aim to collect only the information reasonably necessary to operate our service and meet our legal obligations.
Uploaded files and artwork
When you use Pesky Pixel, you may upload logos, images or other artwork for processing.
We may collect and process:
- The original image or logo you upload.
- The converted or enhanced output generated by the service.
- File formats, dimensions, file sizes and processing information.
- Technical information required to perform the conversion.
You retain ownership of your uploaded artwork, subject to any existing third-party rights. Uploading a file does not transfer ownership of that file to Pesky Pixel.
We process uploaded files to provide the functionality you request and for other purposes described in this Privacy Policy.
Technical information
When you visit our website, we may collect technical information such as:
- IP address.
- Browser type and version.
- Device and operating system information.
- Pages visited and interactions with the website.
- Dates, times and duration of visits.
- Error reports, diagnostic information and security logs.
This information may be collected through server logs, cookies and similar technologies, depending on the tools used by our website.
3. How We Use Your Information
We may use collected information to:
- Provide and operate Pesky Pixel.
- Process uploaded logos and generate converted artwork.
- Deliver processed files and manage downloads.
- Create and administer user accounts, where applicable.
- Process payments and manage purchases.
- Respond to questions and provide customer support.
- Maintain website performance, reliability and security.
- Detect fraud, abuse and unauthorised activity.
- Diagnose technical issues and improve our service.
- Meet legal, regulatory and accounting obligations.
- Communicate important service updates.
We will not use personal information for unrelated purposes where doing so would be inconsistent with applicable privacy law.
4. How We Handle Uploaded Logos and Images
We understand that logos and artwork may represent valuable business assets.
Uploaded files are processed to provide the conversion or enhancement service requested by the user.
We do not claim ownership of your uploaded artwork or the resulting output merely because you use Pesky Pixel.
We do not use uploaded artwork for advertising, public display or artificial intelligence model training merely because it has been uploaded to the service. Any additional use must have an appropriate legal basis and, where required, your consent.
Uploaded files may be handled by third-party hosting, storage or image-processing providers where necessary to operate Pesky Pixel. Details of the relevant providers and their data-handling practices should be confirmed and disclosed where required.
Users should avoid uploading confidential, sensitive or commercially restricted material unless they are comfortable with the processing arrangements described by the service.
5. Storage and Retention of Files
We retain personal information and uploaded files only for as long as reasonably necessary for the purposes for which they were collected, subject to applicable legal requirements.
The retention period for uploaded artwork may depend on how the service is configured and whether files are required to support downloads, account history, troubleshooting or security.
Our actual file-retention and deletion periods must be confirmed before this policy is published.
Where files are no longer required, we will take reasonable steps to delete them or de-identify the information, subject to any legal obligations or legitimate operational requirements that permit or require continued retention.
You should retain your own copies of original logos and completed downloads.
6. Cookies and Similar Technologies
Pesky Pixel may use cookies and similar technologies to support website functionality and security.
Depending on the tools implemented, these technologies may be used to:
- Maintain sessions and remember preferences.
- Support account authentication.
- Understand website traffic and usage.
- Diagnose technical problems.
- Measure the effectiveness of website features or marketing.
You can manage cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.
If analytics or advertising technologies are used, this policy should identify their relevant purposes and explain any applicable choices available to users.
7. Payments and Billing
If Pesky Pixel offers paid services, payments may be processed through third-party payment providers.
We may receive transaction details such as the amount paid, payment status, transaction reference and limited billing information.
Payment card details may be collected and processed directly by the payment provider rather than stored by Pesky Pixel. The actual arrangements depend on the payment system implemented.
Payment providers may handle information under their own privacy policies and terms.
We recommend reviewing the relevant provider's privacy information when making a purchase.
8. When We Share Information
We may disclose information to third parties where reasonably necessary to operate the service or meet our obligations, including:
- Website hosting and infrastructure providers.
- Image conversion or processing providers.
- Cloud storage and file-delivery providers.
- Payment processing providers.
- Customer support and communications providers.
- Analytics, security and technical support providers.
- Professional advisers, regulators or authorities where legally required.
We require appropriate safeguards where personal information is handled by service providers on our behalf, as applicable.
We do not sell personal information as a business activity.
We may also disclose information where necessary to establish, exercise or defend legal claims, prevent serious security incidents or comply with applicable law.
9. Overseas Disclosure
Some service providers may store or process information outside Australia.
If personal information is disclosed overseas, we will take the steps required by applicable privacy law, which may include assessing the destination, the recipient's privacy protections and any applicable contractual safeguards.
The countries in which information may be processed depend on the hosting, storage, payment and image-processing providers used by Pesky Pixel.
The relevant providers and countries should be confirmed before this policy is published.
10. Security
We take reasonable steps appropriate to the nature of the information we handle to protect personal information and uploaded files against loss, misuse, unauthorised access, modification or disclosure.
Depending on our technical arrangements, these measures may include access controls, secure connections, restricted administrative access, monitoring and safeguards provided by our infrastructure providers.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
You are responsible for protecting your account credentials, where accounts are provided, and for keeping copies of important files.
If a data breach occurs, we will respond in accordance with applicable legal requirements.
11. Your Privacy Rights
Depending on the privacy laws that apply to you, you may have rights to:
- Request access to personal information we hold about you.
- Request correction of inaccurate, incomplete or outdated information.
- Request deletion of information where legally available.
- Withdraw consent where processing is based on consent.
- Object to or restrict certain processing where applicable.
- Make a privacy complaint.
We may need to verify your identity before responding to a request.
Some information may need to be retained where required by law or where a lawful exception applies.
To make a privacy request, contact us using the details in the Contact Us section below.
12. Australian Privacy Law
Pesky Pixel will handle personal information in accordance with the privacy laws applicable to its operations.
Where the Australian Privacy Act 1988 and Australian Privacy Principles apply, we will meet the obligations imposed by those laws.
Whether a particular business is covered by the Privacy Act depends on its circumstances, including relevant exemptions and other statutory requirements. This policy does not imply that every provision of the Privacy Act necessarily applies to every operator.
Where applicable, you may also have the right to complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been mishandled.
More information is available at: https://www.oaic.gov.au/
13. Children's Privacy
Pesky Pixel is not specifically designed to collect personal information from children.
If we become aware that we have collected personal information in circumstances where it should not have been collected, we will take appropriate steps in accordance with applicable law.
Parents or guardians who have concerns about a child's information may contact us using the details below.
14. Third-Party Websites and Services
Our website may contain links to third-party websites or rely on third-party services.
We are not responsible for the privacy practices of independent websites or services that we do not operate.
We encourage users to review the privacy policies of third-party providers before submitting information to them.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to Pesky Pixel, our data-handling practices, our service providers or applicable law.
The latest version will be published on our website with the revised date.
Where required by law, we will provide notice of material changes or obtain consent where appropriate.
16. Contact Us
If you have questions about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy complaint, please contact us.
- Service: Pesky Pixel
- Legal business name: Get Set Design
We will review privacy enquiries and respond within the time required by applicable law.